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Frequently Asked Questions
What guarantee do you provide after the sale?
Our after-sale guarantee ensures your satisfaction. If you encounter any issues post-purchase, please reach out to our customer service team for assistance.
If I decide to cancel my order, will I be eligible for a refund?
Yes, if an order is canceled within 12 hours of ordering, it is eligible for a full refund. Please contact us promptly if you wish to cancel your order
Which payment methods are accepted?
We accept a variety of payment methods, including Visa, Mastercard, Mobicred, RCS, Instant EFT, ApplePay, SamsungPay. You can find more details during the checkout process on our website.
What is the return policy for Relentless Designs?
We do not accept returns as all items are custom-made to order. However, returns may be accepted for products with defects after evaluation. Please note that variations in steel, a natural element, will not be considered defects