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Orders
Below are some of are common questions about orders
How do I track my orders?
You can easily track the status of your orders by logging into your account on our website. Alternatively, feel free to reach out to our customer service team, and they will assist you with tracking information.
If I decide to cancel my order, will I be eligible for a refund?
Yes, if an order is canceled within 12 hours of ordering, it is eligible for a full refund. Please contact us promptly if you wish to cancel your order
Which payment methods are accepted?
We accept a variety of payment methods, including Visa, Mastercard, Mobicred, RCS, Instant EFT, ApplePay, SamsungPay. You can find more details during the checkout process on our website.
What guarantee do you provide after the sale?
Our after-sale guarantee ensures your satisfaction. If you encounter any issues post-purchase, please reach out to our customer service team for assistance.
How can I initiate a return after the guarantee period?
Unfortunately, returns are only accepted within the specified guarantee period. If you have any concerns after this period, please contact our customer service team to discuss your situation.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we currently offer international shipping to Namibia. Please note that shipping rates and delivery times may vary depending on the destination. Unfortunately, we do not ship to other countries at this time.
When will my order be shipped?
Orders are typically processed and shipped within 10-12 days. Please note that there may be occasional delays due to unforeseen circumstances, but rest assured, we will keep you informed every step of the way.
What is your return policy?
We do not accept returns as all items are custom-made to order. However, returns may be accepted for products with defects after evaluation. Please note that variations in steel, a natural element, will not be considered defects.